Privacy Policy

Information Collection & Use


Registration


In order to place an order on this Web site, you must first complete the registration form and create a user name and password.  During registration you are required to give contact information (such as name and email address). We use this information to contact you about the services on our site in which you have expressed interest.
 

You have the option to opt-in or out of our mailing list on the main page and account information.  This will be to provide you with updates in regard to our online store and to any special offers that may be of interest.


Regalcrafts is the sole owner of the information collected on Regalcrafts.com. Regalcrafts collects personally identifiable information from our users at several different points on our Web site.


Orders


If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). 


We use this information for billing purposes and to fill your orders.  If we have trouble processing an order, we will use this information to contact you.


Surveys or Contests


From time-to-time we may provide you the opportunity to participate in contests or surveys on our site.  If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information.  The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). 


We use this information to better understand our customer base and to tailor our products to your requirements.


We use may use a third party service provider to conduct these surveys or contests; that company will be prohibited from using our users’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.


Tell-A-Friend


If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address.  We will automatically send your friend a one-time email inviting him or her to visit the site.  Regal Crafts stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. 


Your friend may contact us at webmaster@regalcrafts.com to request that we remove this information from our database.


Uses of Information


All information we gather is used to better understand our customers and their requirements or to provide our billing and delivery services.  No information will be passed onto any other third party without first notifying the user.


Communications from the Site


Special Offers and Updates


We will occasionally send you information on products, services and special deals.  You can sign up for these emails from us on our home page.


Out of respect for your privacy, we present the option not to receive these types of communications.  Please see the “Choice and Opt-out.”


Customer Service


Based upon the personally identifiable information you provide us, we may send you a welcoming email to verify your username and password.  We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will primarily communicate with you by email, and telephone if required.


Profile


We store information that we collect through cookies, log files, clear gifs, and third party sources to create a “profile” of your preferences.  We do not tie your personally identifiable information, or your purchasing history, to information in the profile unless we are investigation possible fraudulent use of the system.


We also do not share your profile with other third parties.


Supplementation of Information


In order to provide our services to you, we may on occasion supplement the personal information you submitted to us with information from third party sources.


Enhancement of Profile Information


We purchase marketing data from third parties and add it to our existing user database, to better target our advertising and to provide pertinent offers in which we think you would be interested.  To enrich our Profiles of individual customers, we tie this information to the personally identifiable information they have provided to us.


Information Sharing and Disclosure


Aggregate Information (non-personally identifiable)


We do not link aggregate user data with personally identifiable information. 


Personally identifiable information:


We Share Personally Identifiable Information with Third Parties in order to supply our services to you.  These being:


Agents


We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.


Legal Disclaimer


We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site


Choice/Opt-out


We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information.  For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.


If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at webmaster@regalcrafts.com.


You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.


Log Files


As is true of most Web sites, we gather certain information automatically and store it in log files.  This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. 


We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. 


We may link this automatically-collected data to personally identifiable information to aid us in preventing fraud.   


Cookies


A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.


We use both session ID cookies and persistent cookies.  We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.


We set a persistent cookie to store your passwords, so you don’t have to enter it more than once, if required.  Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site. 


If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.


Some of our business partners (e.g., advertisers) use cookies on our site.  We have no access to or control over these cookies. See “Third Party Advertisers.”


This privacy statement covers the use of cookies by this site only and does not cover the use of cookies by any advertisers.


Links to Other Sites


This Web site contains links to other sites that are not owned or controlled by Regalcrafts Please be aware that we, Regalcrafts are not responsible for the privacy practices of such other sites. 


We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. 


This privacy statement applies only to information collected by this Web site.


Access to Personally Identifiable Information


If your personally identifiable information changes, or if you no longer desire our service, you may correct or update it by making the change on our account information page.  If you wish your account to be deleted please email our Customer Support at support@Regalcrafts.com or by contacting us by telephone or postal mail.


Security


The security of your personal information is important to us.  When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).


We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.


If you have any questions about security on our Web site, you can send email us at support@regalcrafts.com


Business Transitions


In the event Regalcrafts goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred.  You will be notified via email of any such change in ownership or control of your personal information.


Changes in this Privacy Statement


If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. 


We reserve the right to modify this privacy statement at any time, so please review it frequently.  If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.


Contact Us


If you have any questions or suggestions regarding our privacy policy, please contact us at:


Regalcrafts
89 Meadway

Dunstable

LU6 3JT


Email: support@regalcrafts.com

 

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