Frequently Asked Questions

Q: Do you have a catalogue and can you send me one?
A: Sorry, to keep our prices to a minimum and due to the fast pace at which our range is growing we do not have a catalogue.  All of our products are listed on this website.

Q: What payment methods do you accept?
A: By cheque - simply  choose this option when you check out, print your order and send it with your cheque and we will post goods to you once the cheque has cleared.   Please note we can only accept cheques from within the United Kingdom.

Q: I just placed an order, when will it arrive?
A: We will process all orders as quickly as possible dispatching items via Royal Mail.  This means you may receive your order sooner than you expected. However to allow for busy periods we need to be really clear about when you can expect your order to be dispatched.   So all orders placed before 10:30pm are normally dispatched within 3-5 working days when using standard delivery and within 1-2 working days when using express delivery.  Working days are Monday-Friday, excluding bank holidays.  

Q: Do you have a 'phone number?
A: To keep our costs down (and prices low) we primarily use Email to communicate.  We check our Emails regularly, normally responding on the same business day.  

Q: What is your Returns Policy?
A: This is outlined in detail within our Terms and Conditions, however to save you wading through that, here is an outline:

* If you have faulty goods, you can return them to us for a full refund or exchange.  

* If the goods are undamaged but you are not happy with them, again, you can return them to us (as long as they are unopened) for a refund or exchange.  Note: For health reasons we cannot accept any items that have been opened.  This does not affect your statutory rights.

Q: Is your website secure?  Will my credit card details be safe?
A: Regalcrafts do not store or hold any credit card details to process your order.  During checkout you will be passed to either Paypal or NOCHEX, both of which use encrypted, secure websites to take your payment. 

Q: How does the bead sizing work?  How big are the holes or beads?
A: Please click HERE to goto our bead information page.

Q: I want to buy a lot, can I have a discount?
A: Unless you want to buy a large quantity of a single item, we are unable to offer discounting above what is displayed on our main page as we keep our individual prices as low as possible.

Q: Are your pictures just for illustration or are they the real thing?  How did you take them?
A: For our beads, we choose a random pack from stock, pour it onto a scanner and scan them onto the website.  Only minor alterations are made to ensure the colour is accurate.  However, as different computer monitors will display our products differently (some dark, some light, some strong) they should only be used as guidance.  With regard to pendants and other items, most are scanned in the same way, but as some are 3D in shape, they may be photographed.

Q: I have more questions, where do I look?
A: Email us at support@regalcrafts.com and we will be pleased to help.

Q: Do you have any factsheets or helpsheets?
A: Not yet... We hope to make some up in the near future though!

Q: Can you send me some samples?
A: We are sorry but to keep our prices down we are unable to send out samples.

Q: You are very cheap! Are the beads bad quality?
A: Not at all, we import direct from the middle east and further afar, processing the raw stock ourselves and cutting out the middlemen.  This gives us the ability to offer our products at such great prices.

Q: The item I received is not exactly like the one on the website.
A: Many of our products are hand made or made from natural stone.  As such each item will vary slightly in size, petternation and colour.  The pictures on our website should only be used as guidance.  If you are at all unhappy, please return the item, unopened, for a refund or exchange.